Terms & Conditions

 

Shipping

As all works sold on otokano.com are one of a kind, non-repeatable items, to ensure the safety of your purchase, we will ship it trackable and signed for to anywhere in the world for free.

Dispatch

We make every effort to ship your item as soon as we can, usually on the same working day. However, please allow for three working days on occasions.

Import Duty

If you are ordering from outside the UK, your country may choose to apply customs fees, taxes and duties. Please note that in such cases, it is the responsibility of the customer to pay for them. In rare occasions customs agents may delay delivery of some packages.

Returns

Items can be returned for any reason within 30 days of purchase for a refund or shop credit. Items purchased between November 1st and December 25th can be returned anytime until January 15th of the following year.
Email oto@otokano.com to arrange a return.

Payment Methods

We gladly accept Visa, MasterCard, Maestro and American Express, as well as payment via PayPal.

Although we process all payments through PayPal, you can use your credit card to pay without having to create a PayPal account.

Oto Kano
Box 59
196 Rose Street
Edinburgh, Midlothian
EH2 4AT
United Kingdom